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marketing for medical

Stevens & Tate

Now that the Supreme Court has upheld the Affordable Care Act, expect increased marketing from insurance companies and health-care providers as they vie for the attention of consumers.

The law, slated for implementation by 2014, requires that states set up exchanges through which consumers can purchase health insurance regardless of pre-existing conditions. It also mandates that consumers show proof of coverage through their tax filings.

This means that insurance companies will continue to boost marketing aimed at a consumer base to which it never had to cater. And those that had put their marketing efforts on hold until the ruling was made will have to scramble to catch up, explained Lindsay Resnick, CMO of KBM Group, a WPP Health Services company. KBM works with a number of companies, including Wellpoint, Aetna, Blue Cross Blue Shield and Windsor Health.

“A lot of people over the last three months had been saying let’s wait for the decision — now [they're] three months behind,” he said.

Read More at AdAge

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Stevens & Tate

The healthcare conversation is changing, and is no longer merely an exchange between doctor and patient. That’s forcing healthcare brands to look for ways to bridge the gap between operational needs and patient/consumer expectations. And, as their consumers age, healthcare marketers also need to keep abreast of the trends affecting perhaps the fastest-growing group, namely, the Boomers.

So what are some of those trends?

Healthcare Consumerism
Technology will help Boomers become even more empowered, informed and educated. It’s no surprise that Boomers are more engrossed than most in managing their own health, and are likely to consult a personal network for opinions on diagnoses and treatments. Even those with chronic diseases are engaging in online health conversations, in the belief that sharing experiences and blogging about treatment can provide support for peers, help promote scientific breakthroughs, and track their own progress. For a great example of this type of online community, check out HealCam.com.

The Mobile Revolution
MHealth (a related entry was recently posted on this blog) will no doubt keep evolving and expanding in scope. As technology continues to change how we communicate, healthcare brands will be expected to not only meet — but exceed — consumer demand for more digital health management. It’s not just about access, though. How care is managed through technology is even more important.

Operationally, the industry is requiring services to better integrate with consumers’ everyday lives, improve care and lower costs. And, with chronic disease becoming more prevalent as they age, Boomers in the roles of caregivers and users will be key to the adoption of these kinds of technologies. They already view in-home monitoring systems and devices as an aid to aging-in-place and maintaining control and independence, and more than half are willing to use these tools if they’ll help successfully manage their health.

A Graying America
By 2030, the over-65 population will double, increasing the burden on medical services, especially in the emergency room. Many hospitals are preparing for the influx by designing emergency departments to accommodate older patients (adding soothing color palettes and extra-thick mattresses, for example, and hiring staff members trained in geriatrics). Creating age-friendly environments and products will allow brands to remain competitive and build loyalty.

“Well”thy Aspirations
Although family, friends and doctors have influence over Boomers’ and seniors’ outlooks on wellness, it will be important to offer wellness programs that manage all aspects of aging. According to research conducted by Sodexo Senior Living, 80% of older adults feel younger than their age, believe they have purpose in life, and feel mentally alert. There are multiple dimensions to their lives, and they consider wellness to be multidimensional as well. In other words, it’s more than exercise – it’s also emotional, social, nutritional and spiritual.

Comprehensive wellness programs are less about prevention and more about maintaining and optimizing health and wellness. It’s a trend seen in various retirement communities, and will no doubt grow, along with the expansion of in-home and community-based services.

Opportunities
Healthcare leadership is constantly juggling urgent and wide-ranging needs. It’s one thing to keep track of demographic shifts, and it’s quite another to have proactive plans and strategies in place to respond to important trends. To test your foresight as a healthcare or brand marketer, ask yourself the following questions:

What plans do we have in place to respond to these trends?
Does our strategic plan take into account the impact the aging Boomer population has on our current service lines?
Does our brand have the flexibility to speak to the mature market?
Does our understanding of the various dimensions of wellness position us to help Boomers achieve their healthy-living aspirations?
Are we leveraging online platforms people are already using in ways that harness their instincts to share information while supporting their need to feel more empowered?

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Tim Itano

Where there’s a will, there’s a way. For non-profit organizations across the country, these words have been uttered more than once in their efforts to keep key initiatives, and in some cases basic operations, running.

As funding for their activities has steadily dried up, a handful of organizations have sought out ways to creatively fund their efforts without tapping into the financial resources they so vitally need for operations and payroll.

One such resource is Stevens & Tate Marketing’s ongoing Lend A Hand Marketing Giveaway campaign. Several times a year, on a rotating basis, Stevens & Tate selects an industry that might benefit from our marketing knowledge and experience. During each campaign, non-profit organizations within that particular sector have the opportunity to apply for a $25,000 marketing award. This award, given to a carefully selected organization from the entries received, allows that organization to benefit from S&T’s time and resources to help them achieve a pre-identified marketing goal or objective.

This spring, we’re excited to be able to do it again, this time focusing on non-profits in the medical arena. Organizations including hospitals, research firms, care administrators, support networks and any non-profit specifically administering care, information or research in the medical arena, is eligible to enter.

This is the third Lend A Hand Marketing Award administered and buoyed by early successes experienced by the organizations we’ve participated with, we look forward to more of the same. To see some of the prior work done for our first winner (2010) as well as an explanation of the project, samples and a testimonial from the winning organization, view the work section of our website.


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Leading lung cancer organization to launch national events brand.

LUNGevity

LUNGevity Foundation is employing a new marketing strategy to fund research and fight lung cancer. LUNGevity has partnered with Chicago-based Stevens & Tate Marketing to create a new brand for its national events program, which includes more than 40 walks and runs across the country.

“We are delighted to be working with Stevens & Tate Marketing on this crucial project,” said Beth Ida Stern, Executive Director of LUNGevity Foundation. “We have an enormous opportunity to create the top-of-mind events brand in the lung cancer space. To bring our tens of thousands of event constituents across the country together under one unified brand, a brand that Stevens & Tate will help us create, is a powerful prospect. In order to increase the survivorship of lung cancer — our number one cancer killer — we need a strong and visible presence in the national advocacy domain. Our partnership with Stevens & Tate will allow us to gain this visibility and attain the impact that other diseases, most notably breast cancer, have experienced from this kind of concerted effort.”

Dan Gartlan, president of Stevens & Tate Marketing, said his team is honored to be working with the LUNGevity Foundation, whose mission they wholeheartedly support. “Working with an organization focused on impacting lung cancer survival is inspiring for us,” said Gartlan. “Ultimately, our combined success is measured by the increased funding for LUNGevity to battle cancer. LUNGevity Foundation was willing to help us implement our creative work. We are thrilled with the partnership. We are looking forward to measuring the project’s success.”

Gartlan said the agency’s Lend-A-Hand (LAH) Program put out a nationwide call for nominations from non-profit organizations in health care with a offer for a $30,000 marketing services prize to be awarded to one health care organization that meets the criteria used by the LAH judging committee, made up of Stevens & Tate directors. “We are looking for groups that can take the strategies and creative we develop and strongly implement them,” Gartlan continued. For more information on the Lend-A-Hand Program and how to apply for an award, interested parties are encouraged to visit: Lend-A-Hand Marketing Giveaway www.stevens-tate.com/lend-a-hand or call 630-627-5200.

The inception of Lend-A-Hand was explained by Mark Beebe, principal of Stevens & Tate Marketing. “Time and time again, we have offered pro bono services, allowing us to infuse our shop with meaningful work. Last fall, we decided to pool our pro bono time and help two non-profit organizations annually take their businesses to the next level,” he said.

“We recognize the challenges non-profits are facing, and we want to help,” said Beebe. “Not only is it good to give back to the industries that have helped our agency grow, but It also offers our team an opportunity to stretch their imaginations, working on new projects in new markets. LUNGevity’s national events brand project is a strong example of what we look to support: a worthy and pervasive cause, a well-defined and executable project, and a great team of dedicated individuals.”

About LUNGevity Foundation
LUNGevity Foundation was the nation’s fastest growing charity in 2009. Its mission is to reduce, by half, the number of people who die from lung cancer by the year 2020 and to provide a community for those impacted by the disease. By funding research into the early detection and successful treatment of lung cancer, LUNGevity works to extend the lives of lung cancer patients and ensure a higher quality of life, post-diagnosis. For more information, please visit www.lungevity.org.

About Lung Cancer

  • Lung cancer impacts 1 in 14 Americans and is the number one cancer killer – more than breast, colorectal, and prostate, ovarian, non-hodgkin’s lymphoma, and melanoma cancers combined.
  • More than 1.5 times as many women die from lung cancer as from breast cancer.
  • Sixty percent of Americans diagnosed with lung cancer either never smoked a cigarette in their lives or had quit smoking.
  • Less than 15 percent of people diagnosed with lung cancer survive five years post-diagnosis because of limited early detection opportunities.
  • There is no widely available, effective early diagnostic test available today.

About Stevens & Tate
Stevens & Tate Marketing is a full-service advertising agency offering award-winning, on-strategy creative, integrated message development and cost-effective media planning and execution. Partnered with Endora Digital Solutions, its online and interactive web team, Stevens & Tate creates focused, targeted solutions for all its clients in the hospitality, travel, tourism, retail, health care, and real estate industries. Together, Stevens & Tate Marketing and Endora Digital Solutions Make Things HappenTM. To review the agency’s work, visit www.stevens-tate.com.

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Attraction Marketing” is the process of making your company more interesting to potential clients and business partners in the healthcare industry. Now more than ever, top companies want to work with organizations that offer more than simply service and quality. They want to work with leaders.

Marketing expert Dan Gartlan’s presentation on “Attraction Marketing” will address strategies that produce measurable results – results that are obtainable for any company using the internal talents that already exist at all levels within the organization.

Thursday, August 19, 11:30 a.m.-2 p.m.
Health Care Public Relations and Marketing Society
Knights of Columbus Hall
1800 S. 92nd St West Allis, WI 53214

For more information click here.

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The Chicago Sun-Times’ Media and Marketing Mix Blog has recently published an article about Stevens & Tate’s Lend A Hand marketing giveaway for the Medical and Healthcare industry.

Check out the full article here.

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The Stevens & Tate Lend A Hand marketing program was recently mentioned and discussed in the Lip-Sticking Blog.

Click here to read the full article.

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