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hotel marketing agency

Stevens & Tate

If you are in the travel and/or hospitality industry, you may have discovered a change in your search engine rankings and advertising results. According to a survey from iPerceptions, (second quarter 2012) 40% of US online travel consumers entered the purchase funnel through search engines. With the increased use of smartphones and tablets, some of that search traffic is coming from mobile.
Search Marketing for HotelsNotice the decrease if overall search from computers and the rise of mobile devices. The change from Q4 2011 and Q1 2012 is a significant factor, showing the results of the holiday season and a jump in mobile search. We will wait and see what happens between Q4 2012 and Q1 2013, but if history is any indication there should be another jump.

While this graph discusses searches, let’s briefly talk about what happens when someone clicks your link and goes to your website. Is your website mobile compatible? Is it functional, fast loading, and does it work right whether it’s viewed by a tablet or smartphone?

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Stevens & Tate

New research shows Americans are headed back on the road, making solid travel plans and spending money on vacations, despite shaky economic times. Tours.com’s Travel-Intel follows the money, looking at a survey of 2,527 U.S. households that reveals what Americans want in a travel experience. These new travelers represent an opportunity for hospitality companies to reach via new marketing initiatives.

The September 1st issue of Travel-Intel notes that American travelers seek “worth it” experiences, and are willing to spend a little more for it, according to an MMGY Global/Harrison Group 2012 Portrait of American Travelers report released recently. The survey reports the average amount spent on vacations over the last 12 months has increased to $4,461, compared to $3,874 during the same 12 months two years ago.

This issue of Travel-Intel, a leading news source for the travel industry, also looks at the vacations Americans are not taking. In an article about the “Vanishing Vacation,” the travel publication reports that workers with annual vacation benefits leave an average of 11 vacation days on the table. The newsletter also examines which cities are the worst offenders for harboring workaholics who forfeit their vacation days.

Read More at Hotel News Resource

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Stevens & Tate

For years, the baby boomer generation has dominated and dictated how hotels behaved and marketed themselves.  But now, as more and more Gen Y’s and Gen X’s are traveling, hotels will need to become more sensitive to their needs and their travel habits.

And with the emergence of social media as a major marketing platform, hotels will need to refocus their energies on this exciting new medium—a medium dictated by ‘young, forward’ thinking.

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Stevens & Tate

VP-Global Marketing Carla Raynor on Why You’ll See Lewis the Duck Parading Again

Carla Raynor has been with Homewood Suites for 10 years, and for the past two years has been VP-global marketing, overseeing marketing efforts for the chain of extended-stay hotels within the Hilton Worldwide portfolio as it seeks to gain greater prominence in a competitive category.

Carla Raynor
Carla Raynor

Look no further than Homewood Suites’ inaugural participation in last year’s Macy’s Thanksgiving Day Parade as evidence of its newfound enthusiasm for exposure: A giant yellow duck named Lewis, its mascot, rambled down the street in the company of Smurfs and Dora the Explorer in an effort to reintroduce — indeed, largely introduce — himself to a broad audience on a very visible stage. It was part of a three-year partnership with the parade that cost $950,000. In the first year, the coverage resulting from Homewood’s participation in the parade had a combined advertising equivalency of $1,039,158.

Homewood Suites has incrementally decreased its measured media spending over the past three years, according to Kantar. It spent $6.9 million in 2010, $7.5 million in 2009 and $8.4 million in 2008. But it is making its dollars work overtime under Ms. Raynor’s leadership. And it has to, she said: “It is such a quality product, but it has such low awareness” — 12%. In articulating her strategy for the brand, she explained, “We wanted to look at a way to really open up the awareness around the brand, make it sexier, showcase the quality of the product,” she said. “One way as an ad campaign, another was events, being more aggressive online. So we put several things into play.” Read the rest of this entry »

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NEW YORK (AdAge.com) — The hospitality industry has taken a beating in the recession, reportedly one of its deepest slumps in decades. And while we’re starting to see some blood returning to the economy, wary senior marketers are proceeding with a conscientious focus on the tenets of good marketing. Read the rest of this entry »

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Debbie Szwast

Looking for a way to boost occupancy and improve revenue? Try gift cards. Many resort properties are capitalizing on the holiday season by offering gift cards redeemable for room nights, spa services, special packages, dining options, and more.

Pheasant Run Resort in the western suburbs of Chicago has taken to advertising its gift card program across all mediums—signage, radio tags, print ads, eblasts, and the property’s website all promote gift card sales. The resort is banking on the fact that people are looking for easy and affordable stocking stuffers for family and friends. Gift cards can be purchased in denominations of  $20. To encourage repeat customers, Pheasant Run Resort also is offering a limited-time special where customers receive and extra $50 for every $200 in gift cards they buy.

This type of loyalty program increases sales for both the buyer and the recipient. Plus, it can translate into revenue twice from the same transaction—once when the gift card is purchased and then again when it is redeemed when the guest hopefully spends additional money on services or amenities at the resort. Studies show that in general, consumers spend more than the face value of the gift card they are using. By limiting the time frame in which the gift card can be used, the hotel can control occupancy, as well.

From a profitability standpoint, gift cards improve cash flow, too. The hotel or resort benefits from the sale at the time the gift card is purchased, even though the property does not have to provide the rooms until the card is redeemed. So even if the property is currently sold out, it can still sell gift cards and increase revenue today.

In addition to boosting sales, gift cards can enhance brand identity. When the resort’s logo is emblazoned on the gift card, it is a constant reminder to the user of that property. It’s like a mini billboard in someone’s purse or pocket!

So this holiday season, if your hotel or resort is searching for a memorable way to generate sales, revenue and customer loyalty, why not implement a gift card program of your own? It could be just the gift you were hoping to receive.

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Nicole Wagner

Below are Stevens & Tate Marketing‘s picks for the best resort e-mail subject lines of the month:

Your holiday escape to Lake Ozark

Fall into savings!

We want to know what you think

Make November Special

Resort Homes for the Holidays…

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