Yahoo and Twitter have reached an agreement that will allow for Twitter feeds to be put on various Yahoo sites, including the Yahoo home page as well as search, e-mail accounts, and Yahoo sites devoted to news, finance, sports and entertainment.

The terms of the deal were not announced.

Yahoo also will include Twitter content on its sites containing complementary information. For example, a Yahoo user reading a certain news item may also see Twitter updates on that news on the same page.

Both Google and Microsoft Corp.’s Bing have similar deals integrating Twitter feeds.

To read the entire article, click here.

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Once you decide to invest time and budget resources to upgrade your list quality, one of your first targets should be winning back the segment of your mailing list that has gone inactive. That segment could be pretty sizable, given that 50% or more of a typical B2C list can be inactive.

A recent article, published by ClickZ, explains why some list subscribers go inactive and offers some tips on how to wake-up your sleeping subscribers.

Why Do Subscribers Go Inactive?

Any one of these conditions can increase your inactive segment, but you probably have two or more working together to amplify inactivity:

  • List age. As e-mail ages as a marketing channel, mailing lists themselves get older. If addresses on your list are five to 10 years old, they could be abandoned but not invalid yet.
  • No welcome program to engage new subscribers immediately.
  • Messages that don’t meet subscriber expectations or match preferences.
  • Weak inbox presence (unbranded sender line and/or generic or boilerplate subject line)
  • Unsubscribe process that’s hard to find, complicated, or untrustworthy
  • Large percentage of Web e-mail clients, like Yahoo or Gmail, with high mailbox storage capacity, allowing unopened e-mails to pile up.
  • Mailing frequency – either too frequently for subscriber comfort and expectations or too seldom
  • Offer repetition, where you rotate through the same offers every week. Subscribers catch on and simply ignore your messages, waiting until they are finally in the mood to purchase.

As with any e-mail marketing effort, there is a right way and a wrong way to manage your inactive subscribers. For starters, don’t just chop off addresses that have no clicks or opens associated with them. Often you’ll be asked to come back to these folks months later. Because they haven’t heard from you in a while, they often tend to forget they signed up many moons ago.You could also lose subscribers who are reading your e-mails but blocking images (thus not recording an open), or who aren’t in the market more than once or twice a year.

Given the money you spent to acquire those addresses, you are better off creating a multilayered campaign to identify who’s still engaged but not recording opens, who needs a nudge to unsubscribe, and who has abandoned their e-mail addresses without unsubscribing.

This has a deliverability impact, too. ISPs are beginning to include engagement (subscribers opening and clicking on your messages) in the formula for deciding whether to deliver your e-mail to the inbox, route it to the bulk folder, or block delivery.

Reactivation Program Tips: Open With a Survey or Profile Invitation

Reactivation programs work best when they become an automatic element of your e-mail marketing program, like a welcome series.

But, first things first. I often begin with a subscriber survey or an invitation to create or update subscriber preferences. These messages can replace a mailing if you send e-mail more often than once or twice a week. If you mail less often, you can send a survey or profile-update request in mid-cycle.

With this first campaign – test your subject lines, message content, and segmentation strategies. See what works best before moving into a more permanent program.You can also establish a baseline for inactivity, showing you more precisely how much of your mailing list is asleep or absent.

Watch for Complications

Once you send your campaign, you’ll want to measure how much activity it generates, beyond opens and clicks on the message itself. Also, watch your delivery reports and be on the lookout for more spam complaints.

To avoid a sudden surge in spam complaints, it is best to send messages in small batches instead of all at once. This strategy will help keep your more important e-mail marketing programs from being blocked or filtered because of spam complaints your reactivation campaign might generate.

Placing an unsubscribe link at the top of the e-mail message in the preheader region can also deter complaints.

To read the entire article, click here.

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On March 3rd, WebBusinessWoman.com posted an article regarding the Stevens & Tate Lend A Hand marketing program for the Medical and Healthcare industry.

Click here to read the full article.

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The Stevens & Tate Lend A Hand marketing program was recently mentioned and discussed in the Lip-Sticking Blog.

Click here to read the full article.

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More and more brands and companies have begun taking advantage of social media, mobile and video and using them as an essential part of their marketing plans. As important as these formats are as advertising and marketing tools, it is also important to view emerging media with an educated eye.

Consumer brand logos are everywhere in the social media space. According to Business.com, two-thirds of business-to-consumer companies have a social network profile page and half use Twitter. Social media budgets across all industry sectors this year were expected to balloon from 43 percent to 79 percent, according to MarketingSherpa.

Yet the way brands are spending those social media dollars is changing dramatically. For one thing, advertising is becoming less important as the primary revenue driver. More important, social media is not confined to social networks, or even digital media. Instead, it is spreading across all marketing.

A recent article found on iMediaConnection discusses these revolutions in the social marketing realm. The article states that brands are starting to see that the most critical social media expenditures are not in the realm of buying paid advertising but in building out infrastructure and a strategy to enable social media to transform their businesses. That means money will be allocated from marketing budgets, not media budgets.

What will marketers demand for their buck? Information. Not just information gleaned by listening to their customers, but by listening to those noncustomers whose opinions are shaped by the social interactions and commentary of others. As customers and customers-to-be drive the conversation, they will increasingly drive the evolution of a company’s brand.

As brands become the property of consumers, rather than companies, the notion of earned media is more important. Earned media are brand engagements a business doesn’t pay for, which range from blog posts to Facebook updates to virtual gifts.

As social media has matured, mobile marketing, too, has finally arrived. But where is it headed next? eMarketer predicts mobile ad spending will rise from $416 million in 2009 to $593 million in 2010 — a spike of 42.5 percent. That’s not surprising as more brands and agencies integrate mobile into their marketing mix. Plus, Google’s acquisition of AdMob is certain to prompt greater interest in the mobile space from agencies, brands, and media companies alike.

Noah Elkin, eMarketer’s senior analyst, mobile, says, “The fusion of mobile and social and the appetite for apps (among both consumers and brands) will continue unabated.” Location apps will be a key avenue for brands looking to engage consumers on the go.

Brands are taking advantage of consumers’ proclivity to keep friends on their radar and reveal their own locations wherever they may wander. Loopt, for example, helped establish the practice of “checking in” to find nearby friends, places, and activities. Foursquare added a gaming element to compete to earn badges and points based on the number of times users visit a particular location.

With 90 million consumers accessing the internet from their devices in 2010, mobile phones will transform into consumers’ personal shoppers. Major retailers such as 1-800-FLOWERS, Barnes & Noble, Sears, and Target have launched well-regarded m-commerce offerings. Third-party app developers have introduced location-based services that enable on-the-go shoppers to find products and learn about promotions at nearby stores.

But in general, m-commerce is still in its infancy, with most shoppers using their mobile phones to call a friend for advice on a purchase while standing in a store or to order a last-minute gift for an almost-forgotten birthday. Shopping ranked low on a list of activities conducted by mobile internet users, according to a report by Nielsen Mobile. But mobile shopping also grew by 39 percent between October 2008 and March 2009. That is a powerful sign of what lies ahead.

The fastest-growing ad technique among emerging formats is online video. It will surge nearly 40 percent this year and more than 36 percent in 2011. Marketers remain fascinated with video’s possibilities because of the proven appeal and success of sight, sound, and motion. But video advertising still accounts for a relatively small share of overall internet ad spending. Compare online video to TV, and TV wins hands down. For every $1 marketers spent on video ads in 2009, they spent $65 on TV commercials.

What’s the answer to this imbalance? In a word: convergence.

One convergence will be the fusion of TV and internet video consumption. Whether that occurs by connecting computers to TVs or via internet-enabled TVs, the direction of the connection will matter less than its existence. The other convergence will be a combination of business models, with digital video increasingly supported by a mix of ad dollars subsidized by audience subscription fees, much like cable TV.

Consumers are certainly ready for TV-internet connections. A Deloitte report showed that 65 percent of internet users wanted to connect their TV to the internet in 2009, a 7 percent increase over 2008. Web users across all generations want to watch online content, as well as content on their PC and on traditional television screens. Even among matures, nearly half were ready for internet-enabled TV sets.

As marketers forge pacts with online entities like Hulu and traditional players like TV networks, it is becoming increasingly clear that advertising cannot pay the entire freight for this medium, which continues to explode in popularity. A UBS study shows that by 2012, U.S. online video revenues will come mostly from paid models (77 percent) and will reach $5.4 billion. Ad-supported online video will represent just 23 percent of online video revenues, at $1.6 billion.

In the short term, though, more marketers are embracing online video advertising, supported by the twin boom of video streams and video ad networks. Further support for video ad growth will come from sites that offer a deeper catalog of professional, premium video content. Their survival will depend on creating a hybrid model that combines subscription fees with advertising.

To read this article in its entirety, click here.

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Jeanne O'Neill

The majority of taxpayers expect refunds this year. Although this is a smaller number than last year, the National Retail Federation’s recent survey purports that more recipients will spend their money on non-essential purchases they have delayed over the last two years, including electronics, furniture, cars and vacations, if not used to pay off debt or build savings. This is good news for marketers. And, with the continued growth in use of e-filing (now used by over 50% of filers) AND early filing (over 60% have completed their taxes by end of February), these refunds continue to be received earlier each year. So now, early Spring is the time for retailers, travel companies and investment firms to advertise for their share of the funds.

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Press releases are a great tool to use to promote your business and web site online. SiteProNews has recently published an article that further explains three good reasons why companies should try to create and distribute at least one press release each month.

1. Press Release Distribution is Good For Organic Search Engine Rankings
One of the most important components to getting ranked high on the Google, Yahoo, Bing, etc., search page results – is the number of external web sites that link to your web site.

Your news release appearing on an online or industry news site, a social networking site, a newswire such as BusinessWire or PR NewsWire, or even on a directory of press releases, helps improve your web site’s overall organic search engine rankings. In addition, many other sites and blogs may pick up your release and print it on their pages, further increasing the search engine results for your web site and business.

Did you know that a good news announcement could show up on hundreds or thousands of different sites?!

Most major news sites only keep their press releases online for about a month or so, you need to keep posting new press releases and news announcements every month to maintain your SEO rating and web page search results positions. By optimizing your press releases and embedding hotlinks, you can further increase how high up your web site will appear in the search results.

You should also make sure to post your press releases on your own web site.  By posting your press releases on your site, you increase the amount and quality of content on your site. For most search engines, the two of the most important factors towards getting a high search page result are the amount of quality links pointing to your web site and the amount of quality content you have on your site. News announcements can fulfill both.

2. Press Releases Inform Potential Customers About Your Company & Products
Most people and businesses now rely on a web search as an integral part of their search for products, and services. Seeing your news announcements all over the web – at the magazines they read, at various blogs, and as a result of web searches, can greatly help boost your company’s brand and product awareness in their mind. It is also useful to have news announcements that inform current and past customers of what is new and that you are still successfully in business.

3. Distributing Press Releases May Increase Company Press
Press outlets that come across your press releases may be interested in your news and want to include it as a standalone announcement or as part of a trend article or column. They may be doing an industry overview or product round up. It is also useful to occasionally inform press that you are an expert in your industry and are available for comment as needed. If they don’t see press releases from your company on a regular basis, you may drop off their radar screen. You need to show ongoing, consistent news and growth or the press will forget about you.

To read this article in its entirety, click here.

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Mobile phones are quickly becoming the way consumers find coupons, research products, compare prices and make purchases. It makes shopping easier for consumers, but that doesn’t mean retailers are thrilled at the prospect of consumers consulting mobile phones from their aisles – after all, does Best Buy want you to know that the item in your cart can be had cheaper at Amazon – and purchased right now on your phone?

“There is fear, but it is the new reality,” said Dan Butcher, a reporter at Mobile Marketer. “Retailers are becoming aware that consumers are using their phones in the store to make decisions. They’re realizing that they need to support that platform.”

Indeed, retailers who don’t embrace the technology now will be left to play catch-up in the years to come. But there is reason for retailers to be excited about the shifting mobile landscape. Many of the mobile applications coming onto the market actually benefit bricks-and-mortar retail by improving the in-store experience or driving traffic to stores that are either nearby or boast the best deals.

A recent article on AdAge points out some of the recent retail-related mobile applications on the market today:

SHOPSAVVY
What it Does: With this app, users can comparison shop by scanning a product’s bar code with a camera phone. ShopSavvy finds the lowest prices online and at nearby brick-and-mortar retailers, as well as coupons, and lets users make transactions. Last month, ShopSavvy reported more than 42 million scans. Available on the iPhone, iPod Touch, Android and Nokia phones.

YOWZA
What it Does: Using GPS to determine shoppers’ locations, Yowza delivers coupons to nearby stores. Users can set the parameters between 1 mile and 50 miles. The app boasts more than 1 million unique users on the iPhone and iPod Touch and an additional 4 million users through a syndication deal for BlackBerry, Android and Palm.

RETREVOQ
What it Does: More of a mobile advisor than an application, RetrevoQ uses texts and tweets to dispense info. Shoppers can text 41411 or tweet @retrevoq including the make and model of the electronics product they’re considering, and RetrevoQ will respond with advice on whether it’s a good buy, a fair price, the price range available online for that product and a link to reviews at Retrevo.com, a consumer-electronics shopping and review site.

FASTMALL
What it Does: This iPhone and iPod Touch app provides interactive maps of malls, highlighting elevators and the quickest route to stores, as well as helping shoppers find food vendors and remember where their cars are parked. A shake of the phone turns up the nearest restroom location. Shoppers can also make lists and access coupons.

THEFIND: WHERE TO SHOP
What it Does: Shoppers can find which stores carry the products they’re looking for and where those stores are located, as well as compare prices with nearby retailers and online retailers. The app will even calculate the driving cost to each store. It is available on the iPhone and iPod Touch.

GROCERYIQ
What it Does: Coupons.com acquired the popular grocery app in January 2009 and released version 2.0 in December. The iPhone and iPod Touch app allows consumers to create grocery lists, organize them, access coupons and share lists with others. Shoppers can also take photos of bar codes to add items to their lists and create lists of frequently or previously purchased items.

To read the article from AdAge in its entirety, click here.

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Nicole Wagner

Microsites

Posted By: Nicole Wagner   Category: Web 2.0

25 Feb 2010

Microsites are developed to showcase a unique product or service offered by a larger entity. They typically mimic the messaging of the brand and are not afraid to drive users to the corporate website for further investigation.

A microsite is not a landing page. Typically, a landing page is one page that links the reader to your Web site or makes a simple call to action. A microsite, if used to its full potential, can provide you with an opportunity to move your customers closer toward a buying decision or next level of the sales cycle. A true microsite is multilayered and can be thought of as a launching pad for myriad marketing opportunities.

Microsites work well when they are used as:

  • A follow up for your newsletter
  • A doorway for search engines
  • A marketing site for e-marketing campaigns
  • A targeted site for brands, products, and services

One of the advantages to using microsites is that you can tailor them towards segments of your audience versus trying to reach the masses.

Tips on strong microsites include:

  • The key message on the landing page needs to be consistent with the key message of the referral source. – Make it clear they are at the right place. You need to grab their attention within the first 10 seconds through the headline, visuals and call to action.
  • The design should make the next step clear and minimize the number of clicks required for response. Every extra click required in response will generally reduce response by 10%.
  • It is best practice to include the initial data capture on the first page. If the response mechanism is on another page use multiple calls-to action to gain response since some visitors will respond to images and some text hyperlinks.
  • If it is a multi-page form, then draw users in with easier initial questions. Allow the form to be saved part way through the quotation.
  • Make all images clearly clickable, for example by making them look like buttons.
  • Limit the options on each page and drive users where you want them to go.
  • Make sure your microsite is optimized and keywords are implemented to held with search engine rankings.
  • The right copy/page length is one that minimizes the knowledge gap between what the user want to know and what you tell them.
  • Use meaningful graphics. Graphics must be consistent with the campaign and generate empathy for the audience.
  • With microsites you typically need to allow users to go navigate to other web pages. Keep your menu options simple and try to make all information within one click from the main page.
  • Provide a choice for those who don’t respond. Provide a reasonably prominent (trackable) phone number or perhaps a call-back/live chat option.
  • Try It! Measure It! Tweak It!
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Nicole Wagner

Landing Pages

Posted By: Nicole Wagner   Category: Search Engine Marketing| Web 2.0

24 Feb 2010

Landing pages are typically one page websites that are developed to generate a conversion. They are simple and direct and ask for whatever the conversion may be. They rarely lead one to the actual website. Landing pages are primarily used for direct marketing and search programs.

Tips on what makes a good landing page:

  • Content on the page should relay what you are advertising
    The landing page is the follow up to the direct mail piece, search engine or interactive ad that you put out there. The landing page should compliment the reach out advertising and finish the story of what you were trying advertise.
  • Your page should be solely dedicated to a single purpose
    Don’t try to do too much with your landing page. Have a clear focus and make sure it is very clear what that focus is. That doesn’t mean you should have only one link or call to action – it means that everything you communicate on you landing page should all lead to the next desired step you want the reader to take.
  • Should be very clear what you want them to do next with a strong call to action
    You want one outcome from your landing page – to get the user to do the next step. Make is very clear and direct them as to what that next step is.
  • Be Brief and Clear
    Don’t make your readers work for it. Spoon-feed it and make it easy. Sentences should be short, with concise copy that makes your points quickly and directly. Your visitors need to easily scan the page to find the content they are looking for and that fulfills the promise you made in your ad copy. The use of bold headings and bigger “BUY” or “SUBMIT NOW” buttons help increase success rates.
  • Answer all questions your reader may have to increase chances of a conversion
    We don’t want them to leave this page without moving on to the next step, so be sure to answer all questions you believe they will have that will make them hesitate to move forward. Testimonials are good on landing pages because they convey trust. Seals, certifications, anything to eliminate fear and motivate your customer.
  • Forms
    The shorter the form, the more likely people will complete the whole form. The form should also be positioned “above the fold” meaning that your prospect shouldn’t have to scroll down the page to see it.
  • Par down your navigation
    The goal is to complete the transaction on the landing page, but you don’t want them to leave you completely and not come back. Keep the navigation to a minimum and allow readers to go to your website at the very bottom of the landing page if they still feel they need more information.
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